Thursday, April 03, 2008

KB946983 - Outlook 2007 Issues

Unable to view Reading Pane in Outlook 2007 after installing updates? Trust Center Freezes? Outlook 2007 just freezes or crashes?

Well, if the above is causing problems for you now, it's to do with the KB946983 Security Update for Microsoft Office Outlook 2007 (Around 10th March 2008). Follow the following instructions to uninstall KB946983, will fix your problem.

1. Go to Control Panel -> Add/Remove Programs.
2. Click on the “Show Updates” check box at the top.
3. Browse to the updates under Office 2007.
4. Select the one that references KB946983 & click remove.

(Credits to my System Administrator @ work)

We found the issues after installing it on a few new laptops running WinXP Pro and Vista Business.

Hope this helps =)


Rox

21 comments:

Anonymous said...

You are my hero!
I just couldn't find what kept my Outlook freezing and prevented it from exiting!

Thans a lot!

Cheers,
Nick

Rox Wong said...

Thanks Nick.

Glad that my solution helped you fix your issue. =)

Rox.

Anonymous said...

That sure did it

Thanks for the post

Rox Wong said...

Welcome. =)

Rox

Anonymous said...

I love you rox

Rox Wong said...

erm... thank you =)

Anonymous said...

Incredible that a month past release, this official patch is still bugged. Just installed a new network at work and Outlook just froze after setting up the accounts. Thanks to this post and some guys who hosted the unreleased hotfix, we're up and running.

Anonymous said...

Rox, your solution also fixed my problem with Outlook 2007 not closing properly.

Thanks alot! Much appreciated.

Anonymous said...

Thank you so much Rox! I was pulling my hair out trying to figure this out.
Cheers!
Tony

Michael said...

Rox,

I was hoping that you might be able to help. I have been experiencing all of the problems that you mention in this post but I only purchased my Dell XPS1530 a month ago. It came installed with Office 2007 small business. This is obviously after the fix in March so I'm not sure how I go about finding/fixing the reading pane situation (ie KB946983 is not in my updates). I have had Outlook 2007 for well over a year and was previously operating on an XP machine. I only started seeing this when I moved to Vista with the new laptop. Any help would be much appreciated. Thanks.

Rox Wong said...

Hi Michael,

Do you know if your laptop has Vista Service Pack 1 and Office 2007 Service Pack 1 installed?

Did you transfer any WinXP settings across to your new laptop, especially outlook profile?

Michael said...

Rox,

Yes, my computer is running Outlook 2007 SP1 and Vista SP1. I didn't specifically transfer anything over to my new laptop with regards to XP or Outlook. However, I use Intermedia as my exchange and web provider and they have a tool called outlook profile helper. Since my new laptop came installed with Office 207, all I did was run the profile helper to set up my local copy with the exchange server. Please let me know if that helps. THanks so much for responding.

Best,

Mike

Rox Wong said...

Michael,

Are you able to delete your outlook profile and recreate it without the use of Outlook Profile Helper and fill in the required details in the outlook wizard?

You probably done searching for solution on the Net, but there are possible solutions I found that might be able to fix your issue:

1. Close Outlook
2. Open any other Office Program in that Suite version
3. FILL IN THE Name and Initial Window
4. Reopen Outlook
5. Check that Preview works and you can close windows and the Outlook Program.


Repair or Uninstall/Reinstall Office 2007:
1. Go to Programs and Features, try to repair Office 2007
2. If it still doesn't fix the issue, do a complete uninstall and reinstall of Office again.

Third Party software causing issues:
It maybe possible that antivirus programs like Mcafee or third party add-ins maybe causing the reading pane issue.

Try to disable Outlook integration?

See how that goes and if you don't mind, please provide feedback if you have a solution so it may help others out there as well.

I suppose probably the best people to contact will be Dell Support or Intermedia Support, as they should be able to provide you a solution on that matter. I am pretty sure Dell have other customers that are in the same situation and a solution to fix it.


Rox

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